Dear Thiwa,
I received bill for yearly payment. I was gave you deposit in my leave from Thailand in May 15 to be paid all expenses for apartment. You had enough money for it but you calculated me penalties.
You don't have right to calculate penalties. Please recalculate expenses without penalties with deposit statement information.
I have just came in my apartment and found serious problem in no internet connection, at all, in last three days.
Please, provide sure internet connection for my convenience and establishing all connection i need while i am in my apartment.
I pay for it and also expect it in regular daily use.
With thanks for your urgent action
Larisa
Corpus B, apartment 601