Contingency Plan
A contingency plan, or often called manual, is a necessary plan of a hotel to focus on in
case a crisis happens. It helps responding when a crisis occurs and helps resolving
(Ritchie 2003, 7). Furthermore, it is the result of several steps which were mentioned
before in this chapter; those are: the crisis management process, knowledge
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management, legal compliances, and corporate social responsibility. The content of the
previous chapters is bundled into one all-encompassing plan – the contingency plan.