I was informed last night by khun Dhani that a customer in the south where we have overhauled an Atlas oil flood unit maybe more than one that the customer is complaining that it is more noisy than before.
Together we need to bring this to a conclusion , even if it is to say, we have done our best.
First we need to know that the SPM reads are normal range.
We need to know how many time this unit has been worked on including other beside Premium and by that I mean how many overhauls and how many total operating hours the package has on it.
I suggest before if the package has more than 60K operating hours in it’s life time and the gear set has not been replaced and the SPM say OK, then the main reason for the noise is most likely due to a worn gear set.
Our position should also be that if we overhaul it means new bearings and good SPM readings and not sound control.
If you think you can handle with the branch fine , if you need my help let me know, but we need to settle the issue.
Thanks,
Larry