3.1a(3) NCON uses a variety of methods to keep its
approaches for identifying and innovating its educational
programs, offerings, and services and providing support for
students and stakeholders current with the college’s and
CTU’s needs and directions. Annually, the Service Lamplighter
Team and NPAC use the Baldrige self-assessment
process; feedback from the state Baldrige-based award
process; research of best practices from Baldrige and other
benchmark organizations; and interviews of staff, faculty,
and students to evaluate current approaches and gather
information on possible alternatives or additions. Faculty
involvement in professional organizations and collaborative
research projects is another source of information. During
the SPP, NPAC analyzes the recommendations resulting from
this review, identifies beneficial changes, and incorporates
them into the Strategic Plan.