5. Layout Design and Strategy. The layout design of Starbucks cafés maximizes workflow efficiency. It also supports a warm and friendly ambiance to match the company’s organizational culture. This layout strategy does not maximize space utilization for tables and seats because Starbucks’ focus is on premium customer experience, which involves higher prices for more leg space in the cafés. In this decision area of operations management, Starbucks prioritizes customer experience over space utilization.