We turned up about 8pm at night and the whole hotel was locked up. We were trying to get someone's attention for quite a while before the receptionist finally turned up. We also had to be up early the next morning and made sure someone would be on reception when we left (so we could return the key and get the deposit back) but ended up waiting for a long time at reception ringing the bell trying to get the receptionist to come out. In the end our taxi driver had to ring her personal mobile (luckily he must have known her) and she turned up.