Many qualified nurses have some practical and academic experiences necessary to perform well in medical settings, but they lack-speaking skill. Nurses who have limited English speaking can not provide the service for the foreign patients fluently. Foreign patients are also less satisfied with the care received and may risk experiencing medical errors.
Among the four language skills, speaking is mostly important for nurses because they need to contact with foreign patients and discuss with doctors and other nurses. However, referring to the researchers’ primary interview with Miss Chankarn, the nurse at Phrayathai Hospital, and Ms. Rangnoondaeng, the nurse at Rajavithi Hospital, the comments were that the nurses’ speaking skill is poor. Additionally, the researcher has interviewed with Mr. Rinchen, the foreign patient and found out that the nurses can not understand basic English at a normal speed and lack confidence.