Dear All Concerned,
Greeting from night shift, please see the details of incident on 08 Sep’13 as below;
At 22:30hrs. Ms.Abbasi Ayesha (room 5102) Period stay 06-13 Sep'13 / Agent : Direct booking. she was very drunk and obstreperous after come back from outside and make her husband have to open a new rooms (room 5103), Her husband had persuade Ms.Abbasi to the room and keep quiet around 01:15hrs.
At 23.00hrs. have one guy (not have his name in the system) he would like to settlement the room charged for Ms.Kamonwan Nopparat (room 3302) Period stay 08-09 Sep'13 / Agent : Direct booking. I ask his name & room number for make sure but he had confirmed to me again for this room. after he back to the room about 30 minutes. he was call me and complaint me that "why we not told him that this room have been paid. I have apologize to him and told him that because I think that payment it's a deposit, and explain to him that if he would like to get money back, I'm appreciate to refund money back to him immediately. but he said that we was wrong, he have asked for my name and maybe he will come to contact our manager on the day time.
At 01:40hrs. Mr.Avdonin Vladimir (room 2321) Period stay 05-13 Sep'13 / Agent : PGS International. he was very drunk and obstreperous because he straggling with his wife at Sandy Resort around the swimming pool. After that I had contact to the reception there to checked her around there, after that Mr.Avdonin was go back to Sandy Resort again and some of the guest there found his wife get drunk and sleep at the beach. He come back to the hotel again with his wife at 02:20hrs.
Should you required any assistant, please feel free to contact me directly in your convenience time.
Sincerely yours,
Mr. Kittisak Tipphayaruangnon
Front Office Qualified