To provide high level customer service (extraordinary services in particular) and increase customer satisfaction for in the hotel. The key to good customer service in the hotel is building good relationships with our customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. The following are some of the main elements of good customer service. When faced with customer, greet customers and approach them in a way that is natural and fits the individual situation. Show customers that you understand what their needs are . Listen to customer complaints. Listen to what the customer is objecting about (often price, merchandise or time). Confirm the validity of each concern and offer a solution.