Bought this model for $1,000 from Harvey Norman in WA 15 months ago and broke down yesterday mid cycle. Makes a very loud drill-like noise. Had to drain hose before I could open the door and remove the clothes. Now waiting for repairs next week. So disappointed after I spent a long time researching to find the right machine. Bought this model after reviews here. So disappointed. You would expect a machine which cost so much to last longer than 15 months. My previous machine, which was nowhere near as sophisticated, lasted 11 years and survived four house moved including interstate.