We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.
When you return your order, just pop your returns note in the parcel with the following details marked on it:
Your order number
Which items you’re returning for a refund
If you need a new returns note, you can print one off using the below attachments.
As an International customer, you can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.
It can take up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse in the UK. Once we receive it in its original condition, we'll issue your refund within 1 working day and drop you an email to let you know once this has been done. Once you've been refunded, it can take up to 10 working days for the funds to show back into your account.
For more information on how to return your unwanted items, please click here.