12.1.2 Process governance
The process driver
The “process driver”r function is used in many enterprises to guarantee the quality, monitoring, and continual improvement of business processes. Today, a whole host of publications exist on the subject, as well as sharing communities such as the “Process Driver Club.”s It has multiple roles and touches on several facets:
• Description and modeling
• Improvement and optimization
• Coordination of the application components involved in the process
• Training and informing of users
• Supervision of execution, key performance indicators
• Feedback from monitoring and information/warnings provided to management
• Maintenance, support, and parameterization
• Study of changes
• Repository update
Furthermore, this function emerged relatively late and is still having difficulty in widely establishing itself. This is paradoxical since everyone is convinced of the critical role played by processes within the enterprise.