Observation
Observation is another instrument used in survey research that involves observing and recording events or situations. There are two forms of observation participant and non-participant. In participant observation the researcher acts as a client or user to see what happens. In the non-participative mode, the researcher simply observes other people working and keeps a record. The observation method needs careful planning. Sometimes it may be difficult to keep track of all the events that are taking place simultaneously, and it may be better to follow another method auditing which involves simply following what happens. This will give a general idea as to what is going on, and would help the researcher select the appropriate method of observation.