Each customer value proposition requires the efficient operation of different
internal processes. The internal process perspective should include measures that
track the progress of processes that are essential to achieving strategic objectives.
In many cases, measures here will be lead indicators for the customer perspective
measures. By focusing on internal measures based on strategy--instead of minor
improvements in existing activities--entirely new processes might be identified
and measured. Supply chain measurements, product development,
manufacturing efficiencies, or product delivery measurements could all be the
performance drivers in this perspective.