Description:
- Maximize knowledge tools to build self knowledge.
- Expand own leadership capability through effective use of GTO Leadership Agenda
Measures and Targets:
- Customised ILDPs and executed in full with regular monitoring.
- Continued development and use of GTO Learning Center capabilities, effective utilization of PACe, etc.
- Increased of product and process knowledge through an evidence of high FCR, reduction in case TAT, reduction in complaint and errors.