I'm so sorry too ,but let me explain again
The vessel has depatured on 26-JUL and call PAT on 5-AUG,
when you pick up the container and you will find the cargo status at the 1st time ,
if the cargo damage, I think
1.if the cargodamaged , take photos and pass to us ,then issue offical letter ,then we can pass to w/h to claim ,but form 5-AUG to today 15-AUG, really longlong time .
2.if the cargo lost , pls kindly check if the external broken ,
when you labour unload the cargo form containers ,the labour can find the external well or not ,
if broken,I think to take photo and inform us at once ,
if not broken , the cargo lost in w/h , maybe the factoryload less or calculate wrong
due to the w/h only need fist news and offical letter,
or the w/h not accept any claim .