Moreover, we recognize the importance of managing negative emotions specifically.
Negative emotions occur more frequently and last longer than positive emotions in
workplace settings (Dasborough, 2006). Negative emotions are related to negative
consequences in the individual experiencing them (Brief & Weiss, 2002); they also lead
to distress, absenteeism, and turnover in others (Frost, 2003). Effective management
of others’ negative emotions in the workplace may be essential in contexts such as
customer/client relationships, organizational change, performance feedback, teamwork,
and leader–follower relationships.