New compensation schemes naturally lead to a different approach to performance evaluation. In a teal teamwork environment which is what process is an individual should be evaluated not just by the functional manager to whom she report but by her team member as well. They’re the ones who have deep and personal knowledge about her contribution to the team’s performance, and they can be both tougher and more detailed knowledge of the person’s situation. The process owners will also have input into evaluations, especially with regard to compliance with the process. Nevertheless functional manager still provide a great deal of inpt and will usually continue to administer the review.
Development plans also look different in a process-centric organization. Traditional organization have a strict hierarchy of rankings, reflected in the phrase “moving up the ladder” The aim in such an organization is to win promotion to next higher level, which brings with it move responsibility and more compensation. But in a process organization career goals aren’t so much directed “up the ladder” as they are at widening one’s scope of influence and taking on increasingly important roles in process work. Think about the airline pilot who starts a co-pilot and then moves into the pilot’s seat of a small plane, usually a nineteen-seater. Her career goal typically isn’t to become senior group vice president in charge of pilot. Rather, she hopes to move from the nineteen-seat plane flying short commuter hops to flying transcontinental and then transoceanic flights, each with increasing size, complexity, and responsibility. She flies because she wants to fly and is good at it. She doesn’t need the personal management or financial management skills that come with being an administrator and trying to force her into a management track not suited to her experience or aptitude is a recipe of management. Apply that same thinking to a process-centric insurance pany and an entry-level adjustor starts by evaluating with small amounts of damage to low-cost. As the adjuster learns and his performance improver, he can because the process owner for adjudicating issues for luxury with more significant damage responsibilities that have a effect on his company’s financial performer is having an import the company without being in the executive site that’s empowerment that process can provide.