5.1c(2) Results from surveys, walk-arounds, quarterly brown-bag
debriefings, and other key human resource indicators are reviewed
regularly by the Volunteer and Outreach Manager and the
Executive Director to identify improvement opportunities. For
example, in early 2006, volunteer absenteeism was increasing
slightly. The Volunteer and Outreach Manager personally called
volunteers and learned that many older volunteers were uncomfortable
driving in inclement winter weather. Employees and volunteers
then developed a carpool system, and absenteeism decreased.
This prompted a broader leadership discussion of the
“graying” of SF’s volunteer base and the need for specific strategies
to recruit volunteers from different age segments.