Concerns is the most useful component,
or the purposes of this paper. Checkland
calls them “issues.” We prefer the word
“concern” because it captures more clearly
he idea of a particular individual’s moti-
vation for using the system. These differ-
ent motivations give rise to the different
perspectives each person has. Each of the
people captured in the rich picture will
have concerns. A manager might have a
concern arising from the pressure being