In-process measures for work processes (Figure 6.2-2)
provide information on their day-to-day operation. Control
charts depicting some in-process and outcome measures are
posted in employee areas and on TillingWeb, and reviewed at
department meetings. When processes do not meet requirements,
the process owner reviews the data with employees and
recommends a corrective action (e.g., establish a PDCA team).
Issues requiring significant personnel or financial resources are
referred to the Leader-Employee Activities Performance Office (6.2b[4]). Selected measures (e.g.,
those on Nursing Home Compare) are posted in resident care
areas and on TL’s public Web site.