7.1 Product and Process Results
Beneficial trend direction is indicated by a green arrow.
7.1a The ultimate indicator of success for C4V is the health and well-being of the Veterans served. While the fact that C4V is a complexity 2 facility means that highest-acuity Veterans are more likely to be served elsewhere, the risk-adjusted (standardized) mortality ratio (SMR) during an acute care event, and within the following 30 days, is evidence of successful services and processes. The goal for SMR is to be 1 or under, meaning “less than expected.”