1. I couldn’t speak Chinese and Russian language.
2. I couldn’t tell the direction in the airport.
3. I couldn’t remember the country will apply Visa on Arrival.
4. I feel embarrassed when talking to passengers.
5. I didn’t knew how fill out Immigration form.
6. Passengers have a credit card, don’t have cash. He couldn’t get away because the ATM machine outside. So he must have visa before.
7. Passengers spoke English differently accent make me don't understand it.
8. Passengers couldn’t fill Application form Visa on Arrival in English.
9. Passengers don’t have the return ticket.