Hello! I am having issues with my computer, so I have been following the self-help steps posted in the forums (I've done them before, in the past) - I've got a question about running OTL, however, as I don't remember this occuring when I've done it before - when it reached the point in OTL where it says "creating restore point, do not interrupt..."... there suddenly ceased to be any HD activity... I let it sit for well over 20 minutes before I grew concerned. Is this length of time to create a restore point with OTL normal, or should I try running it again? Additionally, shortly after OTL began, an error window popped up with "Access violation at address 0040295b in module OTL.exe. Read of address 001D1000." Should I uninstall the current OTL I have on my machine and download a fresh copy, or do you think this is related to the trojan/malware issues I'm having with my computer right now?
Thank you in advance for your response!