Rafaeli and Vilnai-Yavetz (2004) presented a model suggesting that the appreciation of any artifact and hence of any technical system as well is related to three conceptually distinct aspects:
instrumentality, symbolism, and aesthetics.
While instrumentality corresponds to pragmatic features, such as usefulness and usability,
symbolism and aesthetics represent two categories
that are independent from instrumental values.
Symbolism refers to the meanings and associations a product elicits in the minds of its users.
Aesthetics, on the other hand, refer to the sensual experience a product entails, and to the extent to which this experience fits individual goals and
preferences.
Rafaeli and Vilnai-Yavetz (2004) presented a model suggesting that the appreciation of any artifact and hence of any technical system as well is related to three conceptually distinct aspects: instrumentality, symbolism, and aesthetics.While instrumentality corresponds to pragmatic features, such as usefulness and usability, symbolism and aesthetics represent two categoriesthat are independent from instrumental values.Symbolism refers to the meanings and associations a product elicits in the minds of its users.Aesthetics, on the other hand, refer to the sensual experience a product entails, and to the extent to which this experience fits individual goals andpreferences.
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