Dear Mr. Vince Todarello,
We are deeply apologize again for the late arrival problem,
As we mentioned in the message from your opened case, we would like to show you the message that we have sent to Australia Post.
Please kindly check the attached images for your reference.
We hope they will reply us soon, and we will know the status of your parcel, we believe that it is still on the way.
In that case, we will inform them to pass your parcel to you as soon as possible.
Please kindly do not worry, it may happened some times but we know how to solve problem and we will always here to assist you.
Best Reagrds,
Natnicha F.