Every single service we produce requires staffing. Those staff will need
particular skills. Every service needs a set of processes, which will have to be
defined and kept up to date and the staff trained in their operation. We need a
detailed list of services so that we can keep abreast of the operational and
manpower demands the production of each service will have. If we don’t have
a defined service, how do we know whether we are committing enough
resource to it?