In conclusion, marketing may influence consumer attitudes and this, in turn, may improve the brand’s business performance. The degree to which this will occur depends on the nature of the category (for example low vs. high consumer involvement) and on the potential, stickiness, responsiveness and conversion of the attitude metrics. By combining these scores, a brand may obtain an a priori indication of how effective different marketing executions are likely to be. In what follows we apply our framework for different brands in multiple categories varying in consumer involvement level. Our empirical study on multiple brands and categories has two main objectives. First, we provide empirical generalizations about the relationship between attitude and sales criteria; in particular, we examine whether or not the relevance criteria
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are generic or brand or time specific. Second, we take a brand manager’s perspective and examine the extent to which our framework predicts the impact of their marketing mix decisions.