‘Best Place to Work in St. Louis’
•NPPC was named a “Number One Best Place to Work in St. Louis” in 2009 and 2010 by the St. Louis Business Journal. The employee survey on which this selection is based includes topics such as alignment, trust, manager effectiveness, and job satisfaction. NPPC’s aggregate measure was the benchmark for St. Louis in 2008, 2009, and 2010.
•NPPC is committed to hiring, training, and retaining people who love pets, are performance-driven, and understand that customer focus leads to success. The company also uses internships and transitional assignments to identify promising candidates for future positions.
•NPPC assesses workforce engagement and satisfaction through external benchmark surveys; internally designed, functionally specific surveys; and focus groups. Metrics assessed include workforce retention, absenteeism, grievances, safety, and productivity. Survey results are integrated with action plans that lead to customized improvement plans by department.
From 2006 to 2009, voluntary turnover at NPPC dropped 60 percent. Absenteeism consistently remained at very low levels, beating the national average by 65 to 75 percent.