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International call centers are part of the globalization trend, and India has long been a major home to these centers. Employees answer questions about computers, insurance, credit cards or sell products to customers half way around the world. Who works at India's centers? The representatives at the centers of course need to know English well. They also need to know something about the costume of their customers. In fact, some centers provide training in which employees watch U.S. sitcoms_ This helps them with U.S. slang and U.S., culture. Many workers not only use English names but take on the accents of their customers. They may switch from an American to a British accent depending in the customer-or even a Chicago or a Scottish accent. On a visit to a call center in India, you'll probably see employees in jeans and trendy T-shirts. The workplace can seem lively and friendly. However, there is a sense of urgency, too. Workers are evaluated on the numbers of calls completed, number of successful calls, and amount of purchases by clients. Many call center employees are young and are studying for college degrees. They consider their work a good learning experience. They hope the call centers can serve as a stepping stone to good jobs in business. After all, they have great language skills and problem-solving abilities, which they have learned by handing calls ten hours a day.
1 What job is in the paragraph? And what are the qualifications of this job?
read the article about the job and answer the question International call centers are part of the globalization trend, and India has long been a major home to these centers. Employees answer questions about computers, insurance, credit cards or sell products to customers half way around the world. Who works at India's centers? The representatives at the centers of course need to know English well. They also need to know something about the costume of their customers. In fact, some centers provide training in which employees watch U.S. sitcoms_ This helps them with U.S. slang and U.S., culture. Many workers not only use English names but take on the accents of their customers. They may switch from an American to a British accent depending in the customer-or even a Chicago or a Scottish accent. On a visit to a call center in India, you'll probably see employees in jeans and trendy T-shirts. The workplace can seem lively and friendly. However, there is a sense of urgency, too. Workers are evaluated on the numbers of calls completed, number of successful calls, and amount of purchases by clients. Many call center employees are young and are studying for college degrees. They consider their work a good learning experience. They hope the call centers can serve as a stepping stone to good jobs in business. After all, they have great language skills and problem-solving abilities, which they have learned by handing calls ten hours a day. 1 What job is in the paragraph? And what are the qualifications of this job?
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