The Manager,
I recently stayed in your hotel, because I have been patronising Tim’s bar for many years whilst visiting Thailand on business. However, this time I was on holiday and so decided to avail myself of your hospitality at the Intimate Hotel with the proximity to Tim’s bar being a bonus. Alas, there was a mistake made on my booking, with me checking out the 18th and the booking having been made apparently until the 19th.
On discovering this mistake whilst checking out I was told that I would have to pay for the extra night, despite my explaining to the staff at the front desk a mistake had been made they were forthright in that they would not entertain the idea of not charging me. This is not the sort of thing that sits well with me, indeed certainly not what I am used to. Other hotels that I patronise always accommodate their clients in the most hospitable fashion even in the event of a mistake on a booking. Indeed if I had realised the mistake I would have corrected it upon checking in.
So I write to tell you that due to this unfortunate happenstance, I shall stop patronising Tim’s bar and will never consider the Intimate hotel for accommodation again. I have for many years been entertaining clients at Tim’s bar, indeed often paid with my credit card so you could verify. But following my experience staying at the Intimate Hotel, will now find other venues to frequent. In this world of social media it seems short sighted, in my opinion, to let a client leave unhappy, where certainly bad reviews would not be beneficial to your custom. I cannot recall the last time I had to write a complaint to an hotel, despite spending something like 150 nights a year in them. But I feel a little more leeway in accommodating your clients would not leave such a bitter taste of one’s experience at tour establishments.