The business processes for channel distribution needed to be streamlined and optimized. The company had different software applications representing the different distribution channels — brokers, company-based agents, financial advisors, what have you. These systems were not consolidated, and the landscape was very complex. Helvetia Patria wanted to build more flexibility into the infrastructure so it could make rapid changes based on the needs of the business. In addition, it needed a way to provide some of its solutions to partners in order to expand the company’s customer base and reach into new markets.