Thai Customs uses ICT to support its administration and business needs in two major areas: service delivery to importers and exporters; and office automation. The automation of Customs service delivery to importers/exporters and related operators includes the following main application areas: goods declaration processing; cargo clearance processing; revenue collection; tax and duty drawback; collection of trade statistics; and risk management profiles.
An office automation system, on the other hand, is designed to increase the productivity of Customs administration by supporting the coordinating and communicating activities of Customs offices. The main application areas of office automation system include, for example, the Legislation System, the Finance System (GFMIS) and the Human Resources System.