· Greets, registers, and assigns rooms to guests.
· Handles confidential information, including guest records, with a high degree of integrity.
· Promptly and effectively deals with guest requests and complaints.
· Answers and routes calls as appropriate; takes guest messages with accuracy.
· Responsible for cash drawer contents and transactions during shift.
· Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
· Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
· Records pertinent guest information in the pass on log.
· Ensures common area/lobby is clean
· Preferred experience with FOSSE