Operational risk
1. Operational risk is the risk of financial loss resulting from inadequate or failed internal processes, people and systems or from external events. An insurer may determine a definition of operational risk appropriate to the size, business mix and complexity of its activities and operating environment. APRA envisages that this definition of operational risk would be clearly understood throughout the insurer in order to effectively identify and manage this risk.
2. The management of operational risk would typically include (but is not limited to) the risks associated with outsourcing, business continuity1, inadequate human resources, internal and external fraud, project management, underwriting and claims, business processes and the introduction of new products.