Hi mam_tana,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"Thanks for your message, I think it maybe block, sometime it will happen in the delivery trip, in this case we can resend a new parcel to you for free as compensation with another shipping way, it will take 2 weeks, i think one of them should come to you at least, do you agree with that? Hope to hear from you"
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.
Hi mam_tana, The seller has responded to you and offered another solution to solve this issue. Seller's message:"Thanks for your message, I think it maybe block, sometime it will happen in the delivery trip, in this case we can resend a new parcel to you for free as compensation with another shipping way, it will take 2 weeks, i think one of them should come to you at least, do you agree with that? Hope to hear from you"If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.You can also view the details of this request in the Resolution Center.
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