Resource utilization: The ability to find and utilize resources is an empirical indicator of the
ability to self-manage (Gustafson et al., 1999). Helping people to optimally self-manage
requires teaching them how to seek and use resources, such as using the computer and accessing
the internet. More familiar resources such as the phone book, library, and community resource
guides are also valuable. Other non-professional resources that can be tapped in time of need
are immediate family, friends, neighbors, and coworkers.