Thank you for contacting the Mondelez International Service Desk.
A Ticket has been created for the recent interaction with the following summary < RE: Request: access to drive P and R for user:FQQ1182 (Approve by Email)> and the ticket number is .
We request you to make a note of this ticket number for your future references.
FAQ’S: Below please find answers to some frequently asked questions:
Q: What does the term “Service” mean?
A: You will often see the term Service used when referring to certain standard IT products and services. It stands for Install, Move, Add or Change. These are considered “standard” because they are the same each time they are requested. For example, new employees often require the same products and services, such as a computer, a network ID and phone number.
Q: Where can I get an update about the status of my ticket?
A: You can call your local IT Service Desk for a status of your Service request. Please have the ticket number available.
Q: Who do I call if I want to discuss the target fulfillment date?
A: Contact the IT Service Desk.
Q: How long will it take for my request to be fulfilled?
A: In general, End User Computing (EUC) Service requests will be completed within 5 business days
Q: Where can I find the phone number and e-mail address of the IT Service Desk?
A: IT Service Desk phone numbers and e-mail addresses can be found at: Mondelēz International IT Service Desk Global Contacts