Description:
- Generate internal saves through process improvements, rationalization.
- Delivery key projects / initiatives including local initiatives.
enquiry).
Measures and Targets:
- Initiate at least 2 successful initiatives to drive process improvement to contribute to cost saving initiatives.
- Projects delivered on time, within budget and fit for purpose.
- Reduce 10% of non-value added enquiries.
- Achieve target of utilization of e-channel and AVR.
- Stretch own capability to support Premier Service model