The internal ISMS audit has not been effectively implemented to ensure that the risk has been effectively controlled.
1) The internal audit in 2013 did not include the audit the call center facilities that the organization provides the services to customers at A-Tower and Rungroj Tower.
2) Asset Inventor and Risk Assessment Results were not used for auditing ISMS.
3) The internal audit for BD on 11 Oct 13 and 29 Apr 13 did not cover information security. The internal audit checklist has no audit item related to ISMS requirements as per ISO27001.
4) The intenal audit for IT Admin & Support on 22 May 13 did not cover information security. The internal audit checklist has no audit item related to ISMS requirements as per ISO27001.
5) Wrong clause number has been identified for Nonconformity found in internal audit; e.g.
5.1) The CAR about not reviewing CCTV log of server room was issued against clause A.10.6 Network Security Management, while in fact it was about Physical Security, not network.
5.2) The CAR No. CAR-IT:A-01/13-001 A12.5 about Change Management at IT Admin on 6 Jun 13 has identified the clause number as A.12.5.1 Change control procedures but in fact it was about A.10.1.2 Change management
5.3) PAR-IT:A-01/13003 about DRP Test not completed has no identificaion of ISO27001 clause number)