Special reminder: this is P1 ticket.
If in case the engineer not able to reach the team please share the engineer’s contact number so that network voice team can coordinate.
A new ticket has been assigned to you. Please see ticket details below. Also attached herewith is the copy of SR for fill out.
Note: For every engagement we have at least 1.5hrs. of initial window time beyond that time you should advise ITSM SD that the activity needs time extension .
"Also you need to let us know if the job will extend up until beyond business hours. If engineer requested for a time extension he needs to mention it on the service report."