Take a few minutes before you place your call to check the printed documentation and the online help files to see if the answer is already at your disposal. Our Web site on the Internet can also save time. Please check it for assistance if you can. Please have the following information available if reques- ted: Hardware model, version of the program, and your Technical Support Number.
Please make sure that you have all the steps you completed prior to your problem and can explain them to the technical support representative. We may ask that you forward a copy of your data to us if we cannot find the problem immediately.
MicroSurvey offers a 90-day complimentary support period to all of our registered users, starting the date of purchase. Introductory support is available weekdays between 8:00 am and 5:00 pm (Pacific Time) excluding holidays.