WI hope this email finds you well. After talking to our Advanced Support due to your reasonble concern, we have been advised that this could be handled as a Change Request. For your convenience, I have copied your Delivery Manager so you can discuss this further.
Dear Roy,
Would you please help Todsporn on this request?
For more information on this, you can visit a previous SR which had a JIRA opened and was answered by our Development Team.