Duties
Taking reservations,
issuing tickets,
verifying passenger identification,
printing boarding passes,
and helping travelers to check in their baggage at ticket counters are some of the responsibilities of passenger service agents. Ensuring the delivery of baggage and conducting security screenings of passengers and their baggage may be required as well.
Passenger service agents also work at departure and arrival gates where they check tickets, verify passenger counts, and announce boarding sections. Other tasks include responding to telephone inquiries and providing flight departure and arrival information. Passenger service agents also assist those needing special attention, including the elderly and unaccompanied minors, as well as passengers who have missed their flights.