5.2c
5.2c(1)
Collin’s training programs available through Collin U are
divided into five different areas: technical, including ITS;
managerial, including leadership and organizational dynamics,
innovation, ethical behavior, and team development;
operations, including manufacturing and customer service;
quality management, including LSS, statistical process control
(SPC), improvement and innovation, and customer relationship
building; and administrative, including CNet integrated
applications, desk reference training, and EHS&S.
Collin offers an abundance of training classes in each of
these areas, as well as event-based training driven by strategy
and competency needs. Collin strongly believes that people
development is more than just training. People development
includes on-the-job (OTJ) experience, self-directed learning,
special projects, assignments to teams, and coaching from
managers and other team members.
Training delivery methods have evolved with technology.
Many courses, including the annual ethics refresher, are
offered through interactive online learning. NEOO includes
detailed content on ethical business practices.
CCAs are SMEs and facilitate sessions on identifying
unarticulated customer requirements and perfecting the
Personal Touch.
EOs are required to complete an annual online refresher course
on the Collin Business Conduct Procedure. A perfect score on
the evaluation is required for completion of the course.
The utilization of quality standards, including metrics, performance
standards, continuing improvement efforts, and quality
controls, is part of NEOO. “Quality Systems for Tomorrow”
is the program that sets the stage for Collin’s EOs to embrace
and utilize quality management in every aspect of their lives.
LSS concepts are introduced in a simulation exercise where
EOs must create Lean process flow to succeed. Three levels of
SPC are taught in local institutions; a basic level is taught at
the Central Community College in downtown Nashville. Both
undergraduate- and graduate-level college courses are taught at
Peak State University. The Product Development and Innovation
Process (Figure 3.2-1) and LSS techniques are ongoing
topics for lunch-and-learn sessions.
As part of creating their own development plans, EOs participate
in self-assessment sessions. These sessions are designed
to allow individuals to point out areas in which they may need
additional knowledge. This enables an EO’s development plan