The many very small hospitality operations are often referred to as
“mom-and-pop” places. Most do not have a payroll; that is, they are
operated completely by the owners with, perhaps, some assistance
from family members. Usually, the selection and procurement
responsibilities fall directly on the owner-manager’s shoulders. If
these organizations have hourly employees, they normally are
involved in these activities only sparingly (see Figure 6.1). For
instance, an hourly employee may have receiving and storing responsibility
whenever the owner-manager is absent.
The many very small hospitality operations are often referred to as“mom-and-pop” places. Most do not have a payroll; that is, they areoperated completely by the owners with, perhaps, some assistancefrom family members. Usually, the selection and procurementresponsibilities fall directly on the owner-manager’s shoulders. Ifthese organizations have hourly employees, they normally areinvolved in these activities only sparingly (see Figure 6.1). Forinstance, an hourly employee may have receiving and storing responsibilitywhenever the owner-manager is absent.
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