Responsibility:
- Lead and develop customer service agents to deliver excellent services to privileged customers
- Motivate and leverage the capabilities of customer service agents in advising customers of true products and services
- Formulate strategies and tailored - made solutions to fulfill customer satisfaction and needs
- Be change agents in develop the new processes and projects to be number one in service provider
Qualification:
- Bachelor degree or higher in Business Administration, Hotel Management and Hospitality, or related fields
- At least 5 years experience in airline or hotel industries
- Have solid experience in teamwork development, solution creation and pressure management
- Experience in managing high valued customers or VIP Customer lounge
- Be service minded with good personality
- Excellent written and spoken command of English
- Have strategic and systematic thinking
- Be proactive, entrepreneurship, caring, creative and courage to chan