Identifying touch points
In the last chapter a behavioural sequence model was introduced, underscoring the need to understand consumer brand decisions as a process involving multiple stages with potentially several people involved, playing different roles in that process. Finalizing a consumer decision model like the behavioural sequence model (BSM) makes it possible to organize all of the available knowledge about how brand choices are made in a category into a usable form for strategically integrated communication planning. An effective IMC plan can only be achieved if it is based on the decision process for a brand.