Prasopsri Suwanaket twice tried to withdraw 5,000 baht from her account, but the machine did not pay out. Later she successfully used a different booth, only to find that the payslip showed she had withdraw 15,000 baht. It took her four weeks of complaints and investigations before she got her money back. Many other people simply lose their money because they complain too late, so bank officials can no longer check what the machine actually paid out