Ctrip.com International, Ltd. is a leading travel service provider of accommodation reservation, transportation ticketing, packaged tours, and corporate travel management in China. Ctrip aggregates hotel and flight information to enable business and leisure travelers to make informed and cost-effective bookings. Ctrip also helps customers book vacation packages and guided tours. In addition, Ctrip corporate travel management services help corporate clients effectively manage their travel requirements.
Ctrip primarily targets frequent independent travelers in China who do not travel in groups. These travelers form a traditionally under-served yet fast-growing segment of the China travel industry. The company has experienced substantial growth since its inception in 1999 and has become one of the best-known travel brands in China. It is the largest consolidator of hotel and other accommodations and transportation tickets in China in terms of the volume of the transactions booked by the end customers.
The company offers its services through an advanced transaction and service platform consisting of its mobile apps, Internet websites and centralized toll-free, 24-hour customer service center.